What is a store?
Store is the place where vendors will showcase all his products in an interactive design. From the store a customer will get vendor’s product, contact information, store location, and all other information in one view. Vendors will see the page by navigating to Vendor Dashboard → Visit Your Store .
Store banner will represent vendor products concept by one big image. Vendor could use a good visual interactive image to grab the attention of customer. Vendor will set the image from Vendor Dashboard→Settings→Store page.
For better contact between vendor and customer store settings has contact information insert form combined of phone number, email address, physical location information, biography and location map.
Vendors can schedule opening and closing hours for their online stores.
This feature is available in Vendor Dashboard→Settings→Store.
Scroll down to find the widget for Store Opening-Closing Time.
For each day of the week, select from the drop-down Open or Close. If Open, select the duration from the numeric fields.
Click on Update Settings.
Vendors can write about them in the Biography option.
Vendor can set his comfortable payment method for the store. For bank transfers, just add bank account name, account number, name of the bank, address and finally swift code. Now, save the settings by clicking Update Settings button.
Social profiles help you to gain more trust. Consider adding your social profile links for better user interaction. You can link every social networking sites with your store from this page.Tudo has simple view and easy to link up format with store setting for the vendors.
Your store SEO can help you to increase your store traffic. You can set your SEO title, meta description, meta keywords, Facbook title, description, image, Twitter title, description and image.
Create a product from Vendor dashboard
Create a product from Vendor dashboard
Navigate to vendor dashboard. Click on Products from the left menu and then Add New Products button from the top right corner. It will open a new window where you will be able to create a new product very easily with providing the most important details only.
The common information about a product are the title, price, description. Discount price is optional. You can even schedule discounts for a certain amount of time. You can enter a starting date and end date to apply automatic discounts to your product.
Both the categories and tags have to be created by the admin. The vendor can only select them from the frontend dashboard. Because allowing the vendors to create categories and tags might result into duplicates.
By default, category selection is singular. That is why there is a drop-down field to select a category. This should be the standard setting. Because according to Google Webmaster Guidelines and other SEO and UX best practices, it is recommended to have only one category assigned to a product. If you need to show your products based on multiple factors or for searching or sorting feature, you can use tags.
Vendors need to select the category from the drop-down.
If you really need multiple categories in a single product, Contact Admin
Vendors click on Vendor Dashboard>Product>Add New Product. Under the Select Product Tags field, add a tag and Press Enter. The word or phrase will be added as a separate tag.
Selecting Product Type
These types of products are simple and have no variants. They are single and standalone products, which does not require any other information to define different variants.
A variable product is a product that has different types of variants. For example, you might want to sell a dress which is available in 3 different colors and sizes. So this option will enable you to add those colors and sizes you need. You can add variations based on anything you like, perhaps material used or the stitching style.
Here is a short idea of how this works:
create new/edit old product → enable variation → add attribute → create variation and save → edit and save (optional)
Create the Product First
There are several mandatory fields at the start, like product name, category, price etc. Fill them up so that you can move on the later sections without interruption. Now, click on the Create Product button and it will redirect you to the product edit page.
In this stage, select which type of product you are willing to create. Here, we are creating a variable product. So, select Variable from the Product Type drop-down menu. Now, provide product category and tags so that your customer can easily find your product from your store.
Now scroll down to the Attribute & Variation section from where you can manage different variations and attributes for your variable product.
You can create a new attribute by selecting Custom Attribute and click on the Add attribute button. Now, provide the attribute Name and their values. You can create more values by entering ‘|’ character after providing a value.
Now, to create new variations of your product from the provided value, select Create variations from all attributes. You can also create single variables according to your requirements by selecting Add variation option. After choosing your option, click on the Go button and it will generate possible variations from your attributes automatically.
Editing and Saving Variations
From the screenshot below, you can see that Tudo has generated all the possible variations for your product. Now, you can edit generated variations according to your requirements.
Now, click on the down arrow button of any of the variations that you want to edit. It will open description and SKU option for that variation.
Enter the price, dimensions and SKU for your variation. You can also include shipping class, tax class and variation description for this variation of your product. You can also remove any of the variations that you do not have available for this product. After you are done with editing the variables, you can save the variation by clicking on Save variations button.
Now, you can include any discount options for your product. Besides that, you can include other options. There are options including product status, visibility, purchase note and product reviews. After completing all of the steps, click on the Save Product button to create your variable product with tudo Marketplace.
Inventory and variants
This section holds a bit of complicated information. None of these fields are mandatory. If you do not need to add stock quantity and your is just a simple product, then you can totally skip this section.
But if you are creating a downloadable product or selling a dress or t-shirt, which has multiple sizes, then you should read this section carefully.
What is SKU?
SKU stands for Stock Keeping Unit. It should be a unique set of characters which will not match to any other product.
Enable Product Stock Management
Let’s say you have 10 pieces of the product and you don’t want to receive after orders are placed for 10 units. If you enable stock management and enter 10 in the quantity field, then after 10 units are ordered, this product will show a message that all the quantities are sold and there is no stock.
But, you might want to take some pre-orders before your next batch comes up. So you can Allow Back Order to let the customers place orders even if the product is out of stock.
If you are selling photos, music, software or any digital product, then this is the option to use. If you click on the Add File button, three more fields will be added.
The name field defines what the downloaded file name should be. We are letting you define that because you might name the original file to something like “new-album-updated-jan-12.zip” and you want the user to download the file as “New Album”. So this option will be useful for you to serve and organize better.
If you are serving the files from your very own site, then you can click on choose file and select. But you can also serve the file from Dropbox, Google Drive or some other file hosting site you like.
Tudo.LK has predefine shipping methods to all over Sri Lanka.
Visibility: The visibility option defines the privacy of the product. By default “Catalog and Search” is selected. But if you want the product to only appear on category listing page, search results or want to list as a hidden product, then you can select the option respectively.
If you select any other option than Catalog and Search then the product will not appear on the site other than the store page.
Purchase Note: If you want the customer to receive a custom message right after purchasing the product, you can paste that in the box.
Reviews: If the vendor does not want to receive reviews for the product from the customers, he can turn it on or off.
Seller will get mail notification in every order of his product. He would get a no-reply message from Tudo system instantly after an order.
The order page displays the order detail in the list. This page shows order number, order total amount, earned amount, order status, customer details, order date and order action. you could view order farther details manage order status and delete order from order action.
You can filter the orders by Date. Besides that, you can also export the order list.
The seller could view and process order status from the order listing. He could complete the order from the action.
The seller could add a note to an order and set the note for customer of private. For customer note, the customer will get an e-mail notification for every note added. And for the private note the only the seller will get the e-mail notification.
In this section, you will be able to view the order status, order date, earning amount from a specific order, customer id, email, phone number, customer IP etc.
The seller could manage download permission if the product is downloadable. He could add or delete download files and control access to download the file.
You can track the shipment of the product that you are selling. Navigate to your Seller Dashboard → Orders → Click on the order you want to add shipment tracking. At the bottom of the Order, you will find a button titled ‘Tracking Number’.
A new window will pop with three options. You can provide shipping provider name or URL, Tracking number and Date shipped. After providing the information, click on the Add Tracking Details button.
The order details will be updated and a new order note will be added containing the tracking details.
Coupons can be a good way to retain your loyal customers as well as gain new customers.
To create a new coupon for your store, navigate to Vendor Dashboard->Coupons. Then click on Add New Coupon.
Then fill in the fields in the form that you get after clicking on Add New Coupon.
The fields included are:
Coupon Title: Add the name you want to give your coupon.
Description: In this field you can add what the coupon is about.
Discount Type: This drop-down let’s vendors select between percentage and fixed amount for your discount.
Amount: Add the discount amount (percentage/fixed) here.
Email Restrictions: Choose to limit the coupon to certain emails if you like. If you insert an email then only customers with that email would be able to use the coupon.
Usage Limit: Add the number here if you want to restrict coupon usage to a certain amount.
Expire Date: If you would like for the coupon to remain usable only up to a certain time, select the expiry date from here.
Exclude Sale Items: Vendors can select this checkbox if they want to opt out sale items from the coupon offer.
Minimum Amount: Select the minimum amount an order should be for a customer to apply for the coupon.
Product: Vendors can select one, multiple, or all products they are selling at their respective stores.
Exclude products: Vendors can also exclude the coupon from applying to a particular product or multiple products.
Product categories: Include one or multiple product categories into the coupon.
Exclude product categories: Select one or more product categories to exclude from the coupon offer.
Show on store: Select this checkbox to display the coupon code on your store front.
Product (Fixed Amount) Discount
Fixed Amount Discount coupon means when a customer uses the coupon he will get a fixed amount discount mentioned on the coupon. Whatever his total order amount is he will get the same amount discount.
To use this option, select Product Discount from Discount Type drop-down.
This will also show when you view all your coupons from the Vendor Dashboard as Fixed Amount under Coupon Type.
Product Percentage (%) Discount
Product Percentage Discount mean when a customer use the coupon in his order then he will get a discount depends on his order total amount. He will get a discount of percentage that mentioned on the coupon of his total order.
To use this option, select Product % Discount from Discount Type drop-down.
This will also show when you view all your coupons together from the Vendor Dashboard as Percent under Coupon Type.
Show Coupon on Store Front
You can show the coupon on store front by checking the last option on add coupon page.
This is how the coupon will display from your store frontend:
Sales Overview shows on the report page. On the top of the report, there are some options by which seller could view his sales report total overview, by day overview, top sale product reports and top earner product reports.
Sales by Day
The seller could view his one day order in this option. The report shows one day total selling total, the average, the total number of order, total purchased product number, coupon details, and one-day sales graph.
Top Selling Products
In the option, Top Selling seller could view his top-selling products and its total sale number with selling ratio graph line.
Top Earning Products
The seller could view his top selling products total selling amount in the option. Top Earner,The option could view manually by date.
The statement will show up your transactions analyzing their debit-credit aspects. It will also demonstrate the transaction date, transaction id, Type and Balance or those transactions.
With this feature, Vendors can moderate customer reviews. The vendors can:
- Approve or disapprove reviews.
- Mark a review as spam.
- Send a review to the trash.
Vendors can see all reviews of customers on his/her products from the Vendor Dashboard > Review page.
Vendors can no longer edit customer reviews but the admins can still edit or delete them by selecting the vendor’s product.
Mark as Spam
If the seller doesn’t want to show any review then he could mark those review as spam by checking the review and selecting it as “Mark Spam” from the select box.
If the vendor wants to delete or make trash any review then he could mark those review as Trash by checking the review and selecting the “Mark Trash” option from the select box.
If the vendor wants to disapprove any review then he has to just click the “Unapprove” option after hovering that review.
That’s all about the review option of the vendor dashboard.
Product Add On
Create Product Addons
Go to vendor dashboard. Click on Settings.
Now click on Addons.
After that, click on Create New Addon
After that, the vendor will get all the options for creating Product Addon. You can see that from the below GIF. Lastly, click on Publish to finish.
That is it for vendor creating Product Addon.
Note: For the customers, they have to click on the product to get the Addons option.
Warranty & Returns
For All Products
As any vendor, you would require to login to your account and navigate through Vendor Dashboard → RMA
Option 1: Lebel
This is the part where the vendor adds a label to the RMA facility for the customers for his all products. In this case, it is labeled as ‘Warranty’. The vendors can add any label of their choice.
There are certain dependencies on this option of warranty type. The dependencies are demonstrated below.
Type:- No Warranty & Warranty Included
The vendor can choose the type of warranty for the customers from here. Basically, there are three types of warranty to offer for the vendors to their customers. No Warranty, Warranty included and Warranty as Add-On.
The type ‘No Warranty‘ will reveal no new option but selecting ‘Warranty Included’ will add three more options, Length, Length Value and Length Duration as seen below.
Length option is whether you are looking to offer the warranty for a Limited time or lifetime. Length Value is the value to be added for the warranty offered for any product. Lastly, Length Duration is the term of the warranty in the form of Month or Years.
When the length of the warranty is selected to “Lifetime”, the length value and length duration option will get hidden as shown below.
Type: Warranty as Add-On
When the vendor choose this option of warranty type. The vendor can allow the customers to choose additional warranty period for an added cost. The vendor can set that cost and duration from the Add-On warranty setting option as shown below.
Option 3: Refund Reasons
This option displays all refund reasons set by the admin. Now the vendors can choose to display the refund reason of their choice by tick checking the box that goes with their store and products.
Option 4: RMA Policy
This is the return and warranty request policy set by the admin. The vendors can set the policy of their own for the customers based on their store, products and services.
For Individual Product (Vendor settings)
Apart from setting the RMA for all products, the vendor can also set up RMA settings for an individual product.
To do so, the vendor has to navigate to Vendor Dashboard > Products > Select a product > Edit > RMA Options (Check the “Override your default RMA settings for this product”)
After that, you will get the options for setting up the RMA for this product as shown below.
The fields in this setting are the same as the fields in the global setting but here it works for this product only.
Managing Customers’ RMA Requests
To manage customers’ RMA requests, the vendor has to go to his/her Vendor Dashboard > Return Request > Select the ‘Manage’ or Click on the view icon.
Next, your vendor will get options to chat with the customer and to meet up the return request. Moreover, the vendor can change the status of the RMA request if he/she want to.
Here are the statuses:
- New: When the vendor gets any new RMA request from a customer.
- Processing: When the vendor sets the status to processing, the customer will be able to view the RMA requests’ status as ‘Processing’.
- Completed: When the RMA request is completely processed then the vendor will select this option.
- Rejected: The vendor will select this option if he or she wishes to reject the RMA request.
- Reviewing: Vendor will select this option when the RMA request is under review.
Customer’s RMA Option
As for the ‘Warranty as Add-on’ warranty type, the customers get to choose the provided warranty duration for some extra cost set by the vendors.
Requesting a Warranty
Once the product is bought by a customer, based on the RMA setting adjusted by the admin and vendor, the customer can request for the replacement of the bought product, full or partial refund or request for Refund as store credit.
Hope this doc about Return and Warranty Request was helpful. If you have any other queries regarding this module then feel free to contact Us.